Scientific Support

We understand research is challenging as it is but it can get very frustrating when experiments themselves don’t go as they should. Not only it strains the pockets but importantly puts you behind time. That is the precise reason why we strive to ensure that all our products work for the application shown in their respective data sheets.

We value your comments and suggestions on our products and services; the performance; new applications; and techniques used for applying our products. If there is any question or comment concerning the use of our products, please do not hesitate to contact our Technical Department by email to or contact your local sales representatives. Our experienced staffs and researchers are pleased to provide you with any technical help and advices.

You can find generic protocols, generic trouble shooting tips and other technical information below or you can email our technical team at if you need further information.

The following information is designed to aid you in your research.


Applications and Protocols

Common Conjugations

Units of Measurement

Generic Troubleshooting Guide for Flow Cytometry Products

Generic Troubleshooting Guide for IF/ICC and IHC

Generic Troubleshooting Guide for Western Blotting Products

Frequently Asked Antibody Troubleshooting Questions

Frequently Asked Questions for Plasmid DNA Extraction

Frequently Asked Questions for Genomic DNA Extraction

Frequently Asked Questions for DNA Fragment Extraction

Frequently Asked Questions for RNA Extraction

Generic Guide for Fixing Samples